Send a dispute

Credit Report Dispute

This service is designed to assist members in submitting disputes to credit bureaus efficiently and correctly. While the service is limited to delivering the dispute form on behalf of the client, it eliminates the hassle of navigating the submission process. Members are still responsible for following up with the credit bureau to track the progress and resolution of their dispute.

What is classified as a dispute?

A dispute is a challenge to the accuracy (correctness) of credit information appearing on your credit report. If information on your credit report does not appear to be factually correct in all details, you can log a dispute with Experian.

Website: www.experian.co.za
Phone: 0861 105 665
Email: [email protected]

However, if the information on your credit report is factually correct but needs to be updated due to a subsequent event (e.g., a payment made after the report was generated), this is not considered a dispute. Instead, it is classified as a query and will be handled differently.

Categories of Disputes:

1. Factually Incorrect Information

The information on your credit report is factually incorrect. Examples include:

A listing on your credit report that does not belong to you.
Incorrect court records, defaults, payment profiles, or trace alerts.
A debt counseling indicator on your report when you did not apply for debt counseling.

2. Fraud

Someone applied for credit fraudulently in your name, and you are now listed for the debt.

To assist with this type of dispute, you will need to provide:
- A completed dispute form.
- An affidavit.
- FICA documentation.

3. Outdated Information

The information on your credit report is outdated.

This occurs when the data retention period (the time credit bureaus are allowed to keep certain information) has expired, but the data still appears on your profile.

TIP:

Be very careful of so-called 'credit repair agents' who claim to be able to remove valid listings for an upfront fee. This practice is illegal, and you could end up losing your money or paying for a service that you could have done yourself.

Click To Read Terms & Conditions of this service

Please Read The Terms and Conditions for My Credit Fix Membership Program

Introduction

Welcome to the My Credit Fix Membership Program. By subscribing to our membership, you agree to be bound by these Terms and Conditions. Please read them carefully before completing your purchase.

Membership Details

Monthly Fee as charged.
Cancellation: You may cancel your membership at any time without any cancellation fees. To cancel, please contact our customer support team or use the cancellation option in your account settings.

Payment Terms

Billing Cycle: The membership fee will be billed monthly on the same calendar day as your initial subscription date. For example, if you subscribe on the 5th of the month, subsequent payments will be deducted on the 5th of each following month.
Payment Method: You must provide a valid payment method at the time of purchase. By subscribing, you authorise us to charge your payment method for the monthly membership fee on the specified billing date.
Failed Payments: If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, we may suspend your access to the membership until we have successfully charged a valid payment method.

Refund Policy

Refunds: We do not offer refunds for any membership fees already paid. If you cancel, you will retain access to the membership benefits until the end of your current billing cycle.

Membership Benefits

Access: As a member, you will have access to all resources and tools outlined in the membership program description.
Changes to Benefits: We reserve the right to modify the benefits included in the membership at any time. We will notify you of any significant changes.

User Responsibilities

Account Security: You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
Prohibited Use: You agree not to use the membership for any unlawful or prohibited activities.

Termination

Termination by Us: We reserve the right to terminate or suspend your membership at our discretion, without notice, if you violate these Terms and Conditions or engage in fraudulent or illegal activities.

Changes to Terms

We may update these Terms and Conditions from time to time. We will notify you of any changes by posting the new terms on our website. Your continued use of the membership after any such changes constitutes your acceptance of the new Terms and Conditions.

Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact our customer support team at [email protected]

Data Sharing and Marketing Consent

Consent to Share Information with Third Parties
By providing your personal information to us, you agree that we may share your information with carefully selected third parties for the purpose of providing you with services or products that may be of interest to you. This may include but is not limited to, financial service providers, credit bureaus, and other relevant partners. We ensure that any third parties with whom we share your information adhere to strict data protection standards and will only use your data in accordance with the relevant laws and for the intended purpose.
Use of Information for Marketing Purposes
You hereby consent to the collection, use, and processing of your personal information for direct marketing purposes. This may include communicating with you via email, SMS, telephone, or other forms of communication to inform you about products, services, or special offers that may benefit you. You may opt out of such communications at any time by following the opt-out instructions provided in the communication or by contacting us directly.
Data Protection
We are committed to protecting your privacy and handling your personal information with care. Your personal information will be processed in accordance with the provisions of the Protection of Personal Information Act (POPIA) and any other applicable data protection regulations.
Right to Withdraw Consent
You have the right to withdraw your consent for us to share your personal information or use it for marketing purposes at any time. To withdraw your consent, please contact our customer service team at [email address or phone number]. Please note that withdrawing your consent may limit the services or offers we can provide to you.

Governing Law

These Terms and Conditions are governed by the laws of South Africa. Any disputes arising from these terms will be resolved in the courts of South Africa.